Program Manager, EV Managed Charging Program at Eversource in Berlin, CT
This position is responsible for the overall direction and management of the new electric vehicle (EV) managed charging program. This position will lead design, development, oversight, marketing and implementation of a new managed charging program. Responsible for all reporting required by state regulators and oversight of all vendors and partner organizations utilized in executing this program. Position will engage with customers, manage program payments, approve program applications and assist in the process of continuously improving program operations.
Essential Functions:
Designs and coordinates new Eversource residential, fleet, multifamily, and DCFC managed charging program in Connecticut including program delivery, monitoring and evaluation in accordance with regulatory requirements. Recommends appropriate resources to implement cost-effective program, policies, procedures and processes. Work closely with the other co-lead program administrator, United Illuminating, on day to day operational issues Stay up to date on the managed charging capabilities of electric vehicle supply equipment (EVSE), vehicle onboard telematics, and aftermarket onboard diagnostic port or dongle equipment Stay up to date on key communication protocols such as OpenADR and Open Charge Point Protocol (OCPP) Analyze and quantify customer electric vehicle load curtailment capabilities (residential and commercial) and fleet load aggregation potential Work with EVSE and vehicle original equipment manufacturers (OEMs) to integrate their equipment into the Company's program and Distributed Energy Resource Management System (DERMS) Work with internal and external stakeholders to refine optimal electric vehicle charging strategies in order to meet key program objectives. Creates budgets and implementation plan for new managed charging program. Tracks financial and operational performance of all program elements. Collaborates on RFPs for selection of outside vendors to help administer and deliver the program, as applicable. Manages relationships and oversight of these vendors. Designs appropriate reporting for both internal and external review of program results. Ensures compliance with state regulations and Company policies, changing operating procedures as necessary. Primary contact for state agencies for the program. Interacts with customers and resolves concerns and complaints as necessary. Works with industry stakeholders and partners across Eversource to raise awareness of Eversource's managed charging offering. Assists with development of customer education materials with a particular emphasis on consumer protection and low-income participation. Develops and administers processes for issuing payments to customers in an accurate and timely fashion Develops and implements program rules and guidance. Ensures regulatory deadlines are met. Fosters and supports the development of a company culture that promotes high customer satisfaction. Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skills:
Requires working knowledge of clean energy policy and program management. Also requires knowledge of budgeting and financial reporting best practices. Ability to use PC desktop applications (i.e., Word, Excel, PowerPoint, etc.). Requires strong communication and interpersonal skills. Familiarity with Distributed Energy Resource Management Systems (DERMS) and the creation of Virtual Power Plants (VPPs) Understanding of utility DR and peak demand reduction programs and load profiling Ability to conduct energy analyses and calculations Experience presenting findings to regulators Education:
Bachelor's Degree in Business, Public Policy, Financial, related discipline or equivalent experience. Master's Degree strongly preferred.
Experience:
Minimum of five (5) to ten (10) years managing complex, high-volume customer-facing programs.
Salary Range:
$80K -- $100K
Minimum Qualification
Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
Essential Functions:
Designs and coordinates new Eversource residential, fleet, multifamily, and DCFC managed charging program in Connecticut including program delivery, monitoring and evaluation in accordance with regulatory requirements. Recommends appropriate resources to implement cost-effective program, policies, procedures and processes. Work closely with the other co-lead program administrator, United Illuminating, on day to day operational issues Stay up to date on the managed charging capabilities of electric vehicle supply equipment (EVSE), vehicle onboard telematics, and aftermarket onboard diagnostic port or dongle equipment Stay up to date on key communication protocols such as OpenADR and Open Charge Point Protocol (OCPP) Analyze and quantify customer electric vehicle load curtailment capabilities (residential and commercial) and fleet load aggregation potential Work with EVSE and vehicle original equipment manufacturers (OEMs) to integrate their equipment into the Company's program and Distributed Energy Resource Management System (DERMS) Work with internal and external stakeholders to refine optimal electric vehicle charging strategies in order to meet key program objectives. Creates budgets and implementation plan for new managed charging program. Tracks financial and operational performance of all program elements. Collaborates on RFPs for selection of outside vendors to help administer and deliver the program, as applicable. Manages relationships and oversight of these vendors. Designs appropriate reporting for both internal and external review of program results. Ensures compliance with state regulations and Company policies, changing operating procedures as necessary. Primary contact for state agencies for the program. Interacts with customers and resolves concerns and complaints as necessary. Works with industry stakeholders and partners across Eversource to raise awareness of Eversource's managed charging offering. Assists with development of customer education materials with a particular emphasis on consumer protection and low-income participation. Develops and administers processes for issuing payments to customers in an accurate and timely fashion Develops and implements program rules and guidance. Ensures regulatory deadlines are met. Fosters and supports the development of a company culture that promotes high customer satisfaction. Technical Knowledge/Skill/Education/Licenses/Certifications:
Technical Knowledge/Skills:
Requires working knowledge of clean energy policy and program management. Also requires knowledge of budgeting and financial reporting best practices. Ability to use PC desktop applications (i.e., Word, Excel, PowerPoint, etc.). Requires strong communication and interpersonal skills. Familiarity with Distributed Energy Resource Management Systems (DERMS) and the creation of Virtual Power Plants (VPPs) Understanding of utility DR and peak demand reduction programs and load profiling Ability to conduct energy analyses and calculations Experience presenting findings to regulators Education:
Bachelor's Degree in Business, Public Policy, Financial, related discipline or equivalent experience. Master's Degree strongly preferred.
Experience:
Minimum of five (5) to ten (10) years managing complex, high-volume customer-facing programs.
Salary Range:
$80K -- $100K
Minimum Qualification
Program ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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